Need a hand
with your treats?
Have a question about an order, a product or shopping with Candymail? Get in touch and our team will help.
EMAIL OUR TEAM info@candymail.co.ukWe’ll reply as soon as we can. During busy periods, responses may take up to 72 hours.
Question about an order?
Help us find your order by including:
- Your order number.
- The email address used at checkout.
- A short explanation of what you need help with.
Something arrived damaged or incorrect?
Email us your order details and clear photos of the affected item and packaging. This helps our team understand what happened.
Curious about a product?
Send the product name or a link to the item, along with your question, so we can check the right treat.