Shipping Policy

Time frame and cost

Orders will be shipped same day where possible, or the next working day in busy periods or for orders after 1pm.

Delivery to mainland UK and Northern Ireland is £3.99, with orders over £49.99 shipped free of charge.

Orders are sent Via Royal Mail 48 Tracked. Bulky orders or orders over 10kg May incur an extra box shipping charge of £3.99. Shipping weight is calculated at the checkout.

Unforeseen events at the couriers, weather conditions and the ability of the courier to deliver may effect the timescale of delivery.

Delivery can take upto 5 working days from the date of shipment.

Couriers will attempt to deliver 3 times before the parcel is sent back to us. To enable us to redeliver UK mainland parcels we will charge an additional £3.99 delivery fee. International parcel delivery will be charged at cost.

Tracking

We use Royal Mail Tracked services for all Parcels. You can request the shipping status by emailing info@candymail.co.uk.

Returns

In the event you wish to refund an order with free shipping we will deduct the cost of shipping from the refund.

Coronavirus update

During the current coronavirus pandemic, delays are expected and we cannot guarantee delivery timescales and there may be delays to your parcel of up to 10 days. We will do our best to get your parcel to you as quickly as we can.

We are using best practice whilst handling your order and there is currently no evidence of virus transfer from mail items.