Shipping Policy

Time frame and cost

Orders will be shipped same day where possible, or the next working day in busy periods or for orders after 12pm.

Standard Delivery to mainland UK is charged at £3.99 orders

over £49.99 shipped free of charge.

Large Parcels will be sent via Yodel 48 hour signed for service.

Orders are sent Via Royal Mail 48 Tracked. Bulky orders or orders over 10kg May incur an extra box shipping charge of £3.99. Shipping weight is calculated at the checkout.

We now offer an Express delivery service for all mainland UK orders charged at £4.99. The express service will be sent via Yodel and takes 1-3 working days from shipping to arrive.

Deliveries to Northern Ireland cost £6.99 and can take 3-5 working days to arrive.

Unforeseen events at the couriers, weather conditions and the ability of the courier to deliver may effect the timescale of delivery.

Delivery can take upto 5 working days from the date of shipment.

Couriers will attempt to deliver 3 times before the parcel is sent back to us. To enable us to redeliver UK mainland parcels we will charge an additional £3.99 delivery fee. International parcel delivery will be charged at cost.

Tracking

Tracking can be requested by adding your email or number to the order. A tracking link will be sent automatically from our freight handlers 'Caribou'

If you have any queries please email info@candymail.co.uk 

Returns

In the event you wish to refund an order with free shipping we will deduct the cost of shipping from the refund.

Coronavirus update

During the current coronavirus pandemic, delays are expected and we cannot guarantee delivery timescales and there may be delays to your parcel of up to 10 days. We will do our best to get your parcel to you as quickly as we can.

We are using best practice whilst handling your order and there is currently no evidence of virus transfer from mail items.