After dispatch, standard tracked delivery is estimated at 2–4 working days, express tracked and named DHL or DPD express services at 1–2 working days, and free tracked delivery up to 10kg at 3–5 working days. Qualifying free heavy courier orders are estimated at 1–2 working days.

We aim to dispatch orders placed before 2pm Monday–Friday on the same working day, excluding bank holidays. Please allow an extra 1–2 working days for processing during busy periods. Delivery estimates are not guarantees.

Check our Shipping Information for rates and regional exceptions.

Yes. Qualifying UK orders £50 and up receive free tracked delivery up to 10kg, or free heavy courier delivery for parcels over 10kg and up to 30kg, excluding Northern Ireland. Wholesale orders are excluded.

Northern Ireland has free delivery on qualifying orders over £50 up to 4kg, with a discounted rate for heavier orders. Your available options are shown at checkout.

Standard, free and express services may use Evri, Royal Mail, DHL or DPD depending on parcel weight, size and destination.

If you prefer DHL or DPD, select the named service at checkout where available. Prices and eligible weight limits are shown with each option.

Some standard services deliver on Saturdays. Express services normally operate Monday–Friday. Weekend delivery depends on your postcode and selected service; do not assume it is guaranteed unless the checkout option explicitly says so.

Our usual dispatch days are Monday–Friday, excluding UK bank holidays.

We offer international shipping from our UK warehouse, including USA delivery options. Enter your full address at checkout to confirm availability, services and prices for your order.

Rates depend on destination, parcel weight and the selected service. International estimates vary, and customs processing can add time. See the country rates on our Shipping Information page.

International orders may attract import duties, VAT, customs clearance or handling charges, including low-value orders. Do not assume that a small order is duty-free.

Any VAT or duty collected by Candymail is shown at checkout. Additional charges may apply where they have not been included or prepaid. Check local import rules and the checkout breakdown before ordering.

Busy periods, severe weather, customs checks and transport disruption can affect delivery. Tracking may also take time to update after collection.

If your order is overdue, email info@candymail.co.uk with your order number and we’ll check its progress.

Email us immediately with your order number and corrected address. We may be able to help before your order is processed, but cannot guarantee changes after processing or dispatch.

Courier diversions depend on the service. We will explain any available options or additional costs.

Use the tracking details in your dispatch email or courier notification. Provide an accurate email address and mobile number at checkout to receive updates.

Your parcel may not show movement until the courier collects or scans it. If you cannot find your tracking details, email us with your order number.

Check safe places, neighbours, reception areas and any courier delivery photograph.

If you still cannot locate it, contact us promptly, ideally within 14 days of the marked delivery date, so we can investigate. This reporting request does not remove your statutory rights.

Your order is held until every item is available, then shipped together. If you want in-stock items sooner, order them separately.

Pre-order arrival periods are estimates and may change because of freight or customs delays. Check the individual product listing for its expected arrival period.

Many of our treats are imported from the USA, Japan, Europe, Canada, Australia and other destinations. We also stock UK products.

Different regional editions may have different flavours, recipes or packaging. Check the individual listing and the product label.

Imported products may use different date formats, production dates or manufacturer batch codes. A printed code is not always an expiry date.

If you are unsure, send us photographs of the code and packaging, along with your order number. We’ll help check it rather than guessing.

A best-before date relates to quality; a use-by date relates to safety. Follow the storage instructions and do not eat or drink products after their use-by date.

Passing a best-before date does not automatically mean a product is unsafe, but its condition and storage still matter. If you are unsure about an item, contact us before consuming it.

Manufacturers sometimes update packaging, branding or recipes, and imported regional editions can look different.

Always check the label before consuming. If your item differs materially from its description or you think the wrong product has arrived, email us with photographs.

Check the product listing and the label on the item you receive. Recipes can differ between countries and change over time.

If information is missing or unclear, contact us before ordering or consuming the product. Do not assume that a familiar brand has the same ingredients as its UK version.

We offer voluntary 60-day returns for eligible items that are unopened, unused, in their original packaging and resalable, with at least 30 days remaining before their best-before date when returned.

Exceptions and separate statutory cancellation rights apply. These conditions do not restrict valid faulty-goods claims. See our Returns Policy for the full details.

Email info@candymail.co.uk with your order number, a short explanation and photographs of the affected items and packaging where possible.

For damage, contact us promptly, ideally within 48 hours, and keep the packaging while we investigate. This is a request to help resolve the issue, not a deadline that removes your legal rights. Do not consume anything you suspect is unsafe.

A minor packaging mark or some broken crisps does not necessarily mean a product is faulty. We assess concerns individually, including the product condition and its description.

If a seal is damaged, a can is leaking, the contents are affected or chocolate arrives damaged by heat, contact us with photographs. We do not apply a blanket exclusion to valid statutory claims.

Yes. Visit Build Your Own Candy Box to choose individual sweets, chocolate, snacks and drinks.

Use the browsing filters to find the treats you fancy, then add your picks to your basket.

With Build Your Own, you select the individual products. With a mystery box, the selection is a surprise based on the box you choose.

Check each listing for its size, region, contents guidance and any stated inclusions. Browse our Mystery Boxes to compare options.