You can return using the Royal Mail Tracked Returns portal or you can choose any other delivery service.
How to Return Orders?
Via our returns portal with Royal Mail/EVRI or you can use your own method.
How much is it?
£3.99 per parcel
Send returns under 2kg Via Royal Mail Only. Evri can accept returns from 0-15kg. For returns over 15kg please contact us for more information.
This amount will be deducted from your refund.
Parcels using our tracked returns service will be weighed on receipt of return. By using our tracked returns service you agree to this amount being deducted from your refund. The return still remains the responsibility of the customer, we advise you to retain proof of postage/return.
Create a return via our Returns Portal
Click HERE for to Return your Parcel
Alternatively you can use your own parcel carrier
You can arrange and pay for your own return via any carrier of your choosing, your order will be refunded upon receipt. (We do not deduct return postage as above for this option, as you are covering the costs of the return directly with the courier).
We recommend that you use a carrier who can give you a proof of posting, until the parcel is received by us it remains your responsibility.
Returns addressed to:-
Unit 6 Waveney Park,
If you don't return the entire order which used free delivery, we’ll deduct the delivery cost from the refund amount.
If goods are being returned due to a fault with the product, please contact us
to confirm the appropriate returns process and shipping method.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.