We offer a 14 day returns policy. Items returned must be in the original packaging, unopened and returned with all other items contained in the mystery boxes as the boxes are purchased as a single product.
Items marked as Best Before or damaged at the time of sale are non-returnable.
We do not refund or replace cereal boxes that may have small dents, tears or damage to packaging. The Boxes are there to protect the contents, damage to cardboard does not effect the edibility of the product.
We are unable to offer refunds or replacements for Pringles, Stax or any crisps for the reason of broken chips as they are fragile and it is in the nature of the product for the chips to break.
We do not refund or replace breakages of chocolate bars i.e. a kitkat fingers broken in half, small segments detached inside the packaging etc.
Please be aware of high temperature at certain times of year as we are not able to refund or replace any melted chocolate or other items. Unfortunately we have no control over temperatures in transit. In very high temperatures we way hold back your order to be shipped when it is cooler but this is not guaranteed. Regional temperature differences are out of our control.
Small Dents on cans do not qualify for a 'return as damaged' as the can is there to protect the contents. If the can is still intact the contents are perfectly safe to consume. If you still wish to return these items we will be more than happy to accept a return on the following terms.
Products must be returned at the buyers expense. Delivery of the item to the recipient will not be refunded. Once the item has been received by us and inspected you will be emailed by us to advise of an approval or rejection of credit.
Gift Cards are non-refundable and have an expiry date of 2 years from the date of purchase. Gift cards are only applicable to purchases on Candymail.co.uk
We do not accept responsibility for lost parcels in the instances that a customer requests the parcel to be left in a safe place or is diverted to another address. Once these requests are made the customer accepts full responsibility for the receipt of the parcel.
How to Return Orders?
In the event you wish to return your order please pack carefully and send back to us.
Returns addressed to:-
Candymail.co.uk
Unit 6 Waveney Park,
Vanguard Road,
Great Yarmouth
Norfolk
NR31 0NN
If you don't return the entire order which used free delivery, we’ll deduct the delivery cost from the refund amount.
If items are returned damaged or opened we will be unable to refund these items unless agreed in advance.
If goods are being returned due to a fault with the product, please contact us
to confirm the appropriate returns process and shipping method.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.
