About Us

🍬 How We Started

Candymail was born out of our absolute love for sweets and imported treats.

We launched the site during the pandemic in 2020 — a year of huge change. At the time, we ran several family gift stores across East Anglia, but the lockdowns forced us to adapt. So, in April 2020, from our last remaining shop, we tried something new: a Mystery Box service filled with awesome American candy, hand-delivered around the local area.

We had no big plans — just a hope to stay afloat until we could reopen. Everything ran through Facebook Messenger, phone calls, and Instagram. But within days, it was clear we needed a proper website.

With support from friends and family, Candymail.co.uk officially launched on 23rd April 2020, with just three products. It wasn’t fancy, but it was ours — and you guys showed up in force.

Since then, we’ve served over 300,000 customers and grown into the UK’s most visited imported candy store.

We’re incredibly grateful for every order, message, and bit of support. From a single shop to a national brand, it’s been an amazing journey — all thanks to you.

❤️ Candymail Culture & Ethos

At Candymail, we keep things simple — orders first, teamwork always, smiles guaranteed.

We’re a small, passionate UK team. When orders are flowing, everyone (yes, even the boss!) jumps in until every parcel is out the door. When things are steady, we peel off to restock, make Mystery Boxes, answer customers, and get ready for the next rush.

No ego, no fuss — just people who love what they do and care about doing it right.

What We Believe

  • All hands when it matters. If there’s a backlog, we clear it — together.

  • Common sense when it’s calm. Core packers keep the flow, others switch to where they’re most useful.

  • Pride in every parcel. Each order is someone’s excitement. We pack with care and speed.

  • Team before titles. We’re lean, friendly, and focused on results — not hierarchy.

Our goal is simple:

Finish each day proud, with orders complete and energy left for tomorrow.

 

Candymail Group Ltd.

Units 2-3 Hewett Road

Great Yarmouth

NR31 0NT

Company Number:10930052